Airtrix Engineers works out of Adayar and has been putting in and looking after air conditioning around Chennai since 2006. Residential, commercial, cold rooms and clean rooms — most of it within a couple of hours’ drive of the office, which is deliberate. We would rather be a firm that turns up than one with pins on a map.
The business is built around service rather than sales. We keep our own workshop, hold a stock of the spares that actually fail, and run our own fitters and engineers instead of subcontracting the work to whoever is free that week. When you call about a fault, the person who picks up can usually tell you what is installed on your site.
Somewhere over 1,500 customers have come through in that time — hotels, colleges, hospitals, software offices, factories, showrooms and a good number of houses. A lot of them started with one breakdown call and stayed.